Driver Community Engagement Specialist

• Will play a pivotal role in building and nurturing trusted driver partner communities across KH. The primary focus will be to plan and deliver locally relevant programs that support our partners' earnings and livelihoods. By fostering clear communication between driver partners and Grab, you will turn community feedback into practical, actionable initiatives that drive engagement, improve retention, and elevate the driver partner experience.

Community Building & Advocacy

• Build and maintain strong relationships with driver partners across assigned cities and operating areas, maintaining a deep understanding of local community needs and nuances.
• Plan and execute impactful engagement activities, including driver meetups, recognition initiatives, learning sessions, peer networks, and community driven projects.
• Identify and support credible, influential driver partners to act as community advocates who can share approved information, gather grassroots feedback, and encourage constructive peer engagement.

Communication & Feedback Loop

• Actively collect driver feedback through direct conversations, surveys, offline events (FGD), and official community channels.
• Summarize recurring themes and pain points, route specific issues to the appropriate internal teams, and rigorously track follow-up actions to ensure driver concerns are addressed.
• Share approved updates regarding program changes, app features, safety guidelines, and other relevant topics through suitable channels, ensuring all communication uses clear, locally relevant language.

Cross-Functional Collaboration & Event Logistics

• Collaborate closely with Supply Management, Platform Retention & Engagement, Communications, Safety & Quality and other departments to coordinate community activities and address driver partner needs effectively.
• Oversee all event logistics, including vendor management, budget tracking, material preparation, and scheduling.
• Ensure all activities strictly follow the Grab's brand, community, privacy, and safety guidelines. Complete post-activity reporting and appropriately escalate any sensitive or urgent concerns.

Additional Operational & Support

• Manage the rollout of GrabAds, including overseeing full vehicle wrapping and the application of sticker advertisements.
• Execute physical logistic tasks related to POI collection and POSM deployment.
• Coordinate on-the-ground for KOL video shoots featuring our fleet partners.
• Provide operational and logistical assistance to other internal functions as required to support broader company objectives.

Bring strong field and communication skills

The role suits a practical relationship-builder who can organize field activities, communicate with diverse audiences, and close the loop on feedback.

• Bachelor’s degree or equivalent experience in communications, business, community development, operations, or a related field.
• Experience in community engagement, field operations, events, partner relations, customer service, or a similar role.
• Strong communication and relationship-building skills, with the ability to engage people from varied backgrounds.
• Fluent in Khmer and working proficiency in English. Additional local languages are an advantage.
• Able to travel regularly to the fi eld and support occasional evening or weekend activities.
• Able to organize concurrent activities, coordinate stakeholders, and follow through on commitments.
• Comfortable using spreadsheets and presentation tools to track activities and communicate findings; demonstrates empathy, discretion, sound judgment, and a solutions-focused approach.