Customer Service
HRINC (Cambodia) Co., Ltd Job location: Phnom PenhLogin to see salary
Job Description
Benefits Package
Company Profile
Company Contact
Job Overview
# Hiring1
Job TypePermanent Job
Exp. LevelEntry Level
Job FunctionCall Center / Customer Care , Food and Beverage
IndustryHuman Resources Consultancy
Preferred ApplicantLocal
Required LanguageKhmer , English
DeadlineAug 21, 2026
LocationPhnom Penh
Responsibilities and Duties
- Respond to customer inquiries via phone, email, chat and social media.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain customer records and update information in weekly & monthly tracking report.
- Escalate complex issues to line manager immediately in the serious case.
- Follow up with customers/consumers to ensure satisfaction and issue resolution.
- Support sales and operational teams by providing customers feedback and insights.
- Meet service level agreements and customer feedback satisfaction target.
- Stay updated on company products and services.
Qualifications and Skills
- Bachelor’s degree or equivalent experience preferred.
- 1–2 years of customer experience.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and customer-oriented mindset.
How to Apply
NameCHAN Mony
TitleSenior Team Leader - Workforce Services
Phone Number+855 17497441 / +855 10589752
Emailchan.mony@hrinc.com.kh
AddressThe Edge Phnom Penh, House No. A9-A10, Ayasmayan East Street (St. 139), Phum 1, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh
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