Customer Service Support Associate

HRINC (Cambodia) Co., Ltd

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Job Overview
# Hiring3
Job TypePermanent Job
Exp. LevelEntry Level
Job FunctionCall Center / Customer Care
IndustryTransportation Services
Preferred ApplicantLocal
Required LanguageKhmer , English
DeadlineApr 18, 2026
Job Summary

Get to know the role:

  • Provides daily proactive support to customers, merchants, and delivery partners within assigned divisions, adhering to Standard Operating Procedures.
  • Deliver proactive daily support to Pax, Dax, and Mex.
  • Notifying customers about known issues and solutions before they call in
  • Helping partners use services more effectively.
  • Understanding GS Tools & SOPs
  • Maintain high CSAT scores.
  • Collect feedback from relevant partners, identify front-line issues, and promptly report them to the team lead.
Responsibilities and Duties
  • Facilitate communication among Pax, Dax, and Mex to ensure smooth order completion and customer satisfaction.
  • Identify and resolve known issues before the customer contact's support
  • Monitor the ordering journeys of delivery partners.
  • Checks with Mex when they decline pax’s orders and inform pax accordingly
  • Provide helpful information to prevent future issues
  • Collaborate with teams to implement proactive strategies and share insights.
Qualifications and Skills
  • Basic technology, computer skills
  • Excellent Khmer & English verbal and written communication skills (Knowing more languages is a plus)
  • Strong interpersonal skills
  • Ability to provide customer service skills
  • Ability to work as part of a team
  • Excellent multitasking skills
  • Strong problem-solving skills
  • Ability to work under pressure
  • Great time management skills
  • Flexibility to work shifts and divisions
How to Apply
NameSOEURNG Langdy
TitleOutsourcing Senior Assistant
Phone Number+855 978516382 / +855 98853549
Emailsoeurng.langdy@hrinc.com.kh
CC Emailopportunity@hrinc.com.kh
AddressHouse #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
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