We are seeking a detail-oriented and proactive AIR Operation Team Lead to join our team. The successful candidate will be responsible for leading and managing the air freight operations team, ensuring all import and export shipments are handled efficiently, accurately, and in compliance with company standards while providing excellent service to customers and partners.

Key Responsibilities:

1. Team Leadership & Supervision:

• Supervise, guide, and motivate the Air Operations team to achieve departmental goals.
• Plan and assign daily tasks to ensure smooth handling of air import/export shipments.
• Monitor team performance, provide coaching, and support staff development.
• Ensure all operations are carried out according to company SOPs and service standards. 

2. Air Freight Operations Management:

• Oversee and coordinate end-to-end air freight processes (booking, cargo acceptance, documentation, customs clearance, delivery)
• Ensure accurate and timely preparation of MAWB, HAWB, manifest, invoice, and related shipping documents.
• Ensure all documentation complies with customs and airline requirements.
• Coordinate closely with airlines, ground handlers, and trucking partners for cargo movement.
• Resolve operational issues such as shipment delays, space constraints, or cargo discrepancies

3. Customer Service & Communication:

• Act as the key contact point for customers and internal departments on operational matters.
• Provide proactive shipment updates and handle escalations effectively.
• Maintain strong relationships with clients, airlines, and overseas agents.
• Support the Sales and Customer Service teams with technical shipment information and rates when required.

4. Compliance & Quality Control:

• Ensure all air shipments comply with IATA regulations, customs requirements, and company policies.
• Review and verify documentation accuracy before submission.
• Implement process improvements to enhance efficiency, accuracy, and service quality.
• Ensure proper filing, record keeping, and system updates

5. Reporting & Cost Control:

• Monitor operational KPIs and prepare regular performance reports for management.
• Verify supplier invoices, airline charges, and ensure cost accuracy.
• Support management in optimizing profitability and cost efficiency.

• Bachelor’s degree or related field of Logistics, Business.
• 1–2 years of experience in of experience in air freight operations, including team supervision.
• Strong knowledge of air cargo handling, IATA standards, and customs procedures.
• Excellent leadership, coordination, and problem-solving skills.
• Proficient in Microsoft Office and logistics systems.
• Good command of English (spoken and written)