Front Office Manager (Customer Service, Sales, HR Manager-School)
HRINC (Cambodia) Co., Ltd Job location: Phnom PenhLogin to see salary
Job Description
Benefits Package
Company Profile
Company Contact
Job Overview
# Hiring1
Job TypePermanent Job
Exp. LevelManagement
Job FunctionManagerial Positions , Call Center / Customer Care , Human Resources , Sales
IndustryEducation
Preferred ApplicantLocal
Required LanguageEnglish
DeadlineMay 3, 2024
Responsibilities and Duties
- Manage to achieve the monthly set target of student enrolment;
- Conduct market research and plan for activities to increase the student enrolment and parent satisfaction;
- Assist School Director/Campus Manager in the production/coordination of various communication materials and marketing activities;
- Lead, manage, and supervise a variety of marketing campaigns that involve with direct email, outbound call, marketing trade shows/public events, corporate partnership, direct communication/promotion, media and other marketing activities in order to achieve student enrolment;
- Lead, motivate and manage the Front Office team in the daily operations to meet and exceed the parent expectations and requirements;
- Lead and supervise Front Office team to tackle parent comments and complaints;
- Lead and manage Front Office team to make sure that they are deliver the service quality up to the school standard and parent expectations;
- Supervise and work with the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program;
- Build long-term relationships with new and existing customers professionally;
- Be proactive in the planning and preparation of the daily, short term and long term plans to increase the current parent satisfaction and attract new parents;
- Develop entry level staff into valuable salespeople;
- Assist School Director/Campus Manager in the overall improvement of parent satisfaction/school program and activities;
- Execute other tasks requested by School Director/Campus Manager.
Qualifications and Skills
- Hold Bachelor’s degree/ Master Degree of Education, Management, Sales, Marketing or equivalent;
- A minimum of 2-year working experiences in Sales/Marketing/Advertising/Brand management/Customer service;
- Minimum of 1-year experience in education field is preferred;
- Experience in international school is a plus;
- Experience in managing a team is a plus;
- Excellent written and oral communication skills in English;
- Ability to work well under tight deadlines and deliver effective result;
- Desire to learn and overcome new challenges;
- Hard working and self-motivated person, honest, reliable, loyal, and very good team work;
- Professional appearance and excellent interpersonal skills;
How to Apply
NameSay Soren
TitleAssociate Recruitment Consultant
Phone Number+855 70723747 /
Emailsay.soren@hrinc.com.kh
AddressHouse #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
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