JOB TITLE: Customer Service

REPORT TO: Customer service leader

Working Schedule: Mon - Fri (7:00-16:00); SAT (7:00-12:00)

Perform day to day customer service related tasks including receiving sale order from customers and/or sales team, handling customer feedback and solving problem in order to ensure a smooth process and meet delivery cut off schedule.

• Receive customers’ orders from Sale team and/or from customers directly, create Sale Orders (SO) in SAP.
• Co-ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sale Order.
• Actively call customers to propose new products and/or promotion products.
• Receive customers’ complaints and co-ordinate with other internal teams to handle until it is solved.
• Ensure good performance on Customer Service related elements such as on-time SO creation, SO accuracy, Customer satisfaction. Ensure all credit notes are completed within the deadline as procedure.
• Perform ad-hoc tasks as requested by management team.
• Support and follow COD customer.

• University graduate in Accounting and Finance.
• Experience at least 1 year for sales admin or data entry offer
• Self-improvement, working dependently and under high pressure
• Good command on English language and good computer skills.
• Effective communication and interpersonal skills.
• Good computer skills Ms. Office (Knowledge in SAP is a plus)
• Self-improvement, able to work independently and also a good team player
• Able to work under high pressure
• Good command in English language