Manager, Ticketing Operations
HRINC (Cambodia) Co., Ltd Job location: Phnom PenhLogin to see salary
Job Description
Benefits Package
Company Profile
Company Contact
Job Overview
# Hiring1
Job TypePermanent Job
Exp. LevelManagement
Job FunctionCall Center / Customer Care , Administrative / Support
IndustryHospitality and Tourism
Preferred ApplicantLocal
Required LanguageKhmer , English
DeadlineMay 29, 2024
Responsibilities and Duties
- Oversee ticket operations personnel across all channels to provide efficient and high-quality service in compliance with Tickets' standards and processes
- Manage financial and strategic strategies, and the department's daily operations
- Work with divisions to develop new ticketing plans and ensure that goals and processes are followed
- Assist the Lead Manager of Operations in managing the ticketing system across many platforms (in person, via phone, mail, and online), including holds, allocations, discounts, etc
- Plan and coordinate training for all Ticket Sales and Operations employees
- Manage customer data in accordance with data protection laws and privacy policies to ensure compliance
- Oversee the daily administration of web sales and inquiries
- Ensure efficient, accurate, and timely reporting to clients
- Assist the Lead Manager of Operations manage the online ticketing system and improve the website to increase online ticket sales
Qualifications and Skills
- BBA in Tourism and Hospitality Management or a related field
- Essential 5 year of experience in ticketing, airline,…..
- Good command of communication in both Khmer and English
- Proficiency in Microsoft Office programs, such as Word and Excel and Outlook
How to Apply
NameLENG Sreypich (Ms.)
TitleRecruitment Coordinator
Phone Number+855 16565350 / +855 95520280
Emailleng.sreypich@hrinc.com.kh
AddressHouse #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
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