Bright Victory Mekong Petroleum Import - Export Co., Ltd (BVM) is a petroleum importer operating in Cambodia since 2008 by providing quality gasoil and gasoline nationwide. We are looking for Call Centre Supervisor who will be based in Head Office to support and grow our business. It is expected to be filled as soon as possible.  

Ø Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products and others.

Ø Ensuring agents understand and comply with all call center objectives, performance standards, policies, and guidelines.

Ø Answering agent questions regarding best practices or difficult calls.

Ø Identifying operational issues relating to call system and suggesting possible improvements.

Ø Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

Ø Preparing reports and analyzing data to assist management as they determine call center goals and report to the Marketing Associate

Ø Working with other supervisors and Marketing Manager to support agents and maximize customer satisfaction.

Ø Bachelor’s Degree in Communications or other management related field

Ø Call center, customer service, or supervisory experience is required.

Ø Proficiency with technology, especially computers, software applications, and phone systems.

Ø Having an experience with 3CX System is an advantage

Ø Exceptional Khmer verbal and written communication skills.

Ø Ability to coach, train, and motivate employees and evaluate their performance.

Ø Excellent problem solving, leadership, and customer service skills.

Ø Analytical, efficient, and thorough.

Ø Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.