Call Center Supervisor

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Call Center Supervisor

Bright Victory Mekong Petroleum Import-Export (BVM) Job location: Phnom Penh

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Job Overview
# Hiring1
Job TypePermanent Job
Exp. LevelSenior Executive/Officer
Job FunctionMarketing
IndustryOil and Gas
Preferred ApplicantLocal
Required LanguageEnglish
DeadlineAug 20, 2021
Job Summary

 Bright Victory Mekong Petroleum Import - Export Co., Ltd (BVM) is a petroleum importer operating in Cambodia since 2008 by providing quality gasoil and gasoline nationwide. We are looking for Call Centre Supervisor who will be based in Head Office to support and grow our business. It is expected to be filled as soon as possible.  

Responsibilities and Duties

Ø Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products and others.

Ø Ensuring agents understand and comply with all call center objectives, performance standards, policies, and guidelines.

Ø Answering agent questions regarding best practices or difficult calls.

Ø Identifying operational issues relating to call system and suggesting possible improvements.

Ø Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

Ø Preparing reports and analyzing data to assist management as they determine call center goals and report to the Marketing Associate

Ø Working with other supervisors and Marketing Manager to support agents and maximize customer satisfaction.

Qualifications and Skills

Ø Bachelor’s Degree in Communications or other management related field

Ø Call center, customer service, or supervisory experience is required.

Ø Proficiency with technology, especially computers, software applications, and phone systems.

Ø Having an experience with 3CX System is an advantage

Ø Exceptional Khmer verbal and written communication skills.

Ø Ability to coach, train, and motivate employees and evaluate their performance.

Ø Excellent problem solving, leadership, and customer service skills.

Ø Analytical, efficient, and thorough.

Ø Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours. 

How to Apply

Bright Victory Mekong Petroleum Import-Export Co., Ltd

Address: #46A, Monivong Blvd, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh.

Telephone: 098 28 84 17/ 012 57 39 10

Email: hr@bvmpetroleum.com

NameBright Victory Mekong Petroleum Import & Export Co., Ltd (BVM)
TitleCompany
Phone Number098 28 84 17/ 012 57 39 10
Emailhr@bvmpetroleum.com
Address#46a, Monivong Blvd, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh, Cambodia.
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