FS Customer Service Supervisor

Ben Line Integrated Logistics (Cambodia) Job location: Phnom Penh

Job Description

Benefits Package

Company Profile

Company Contact

Job Overview

# Hiring1

Job TypePermanent Job

Exp. LevelSenior Executive/Officer

Job FunctionAdministrative / Support

IndustryLogistics

Preferred ApplicantLocal

Required Language

DeadlineJul 10, 2026

LocationPhnom Penh

Job Summary

Responsibilities and Duties

Supervise and guide the customer service team handling in/out Cambodia is smooth.
Ensure timely and accurate communication with customers regarding shipment status, delays, and documentation.
Act as the main escalation point for customer complaints and service issues.
Maintain strong relationships with key clients and overseas agents.
Implement service improvements and standard operating procedures (SOPs).
Train, coach, and evaluate customer service staff.
Support team development and resolve internal issues
Have good knowledge about services information to provide best service to Customers.
Reporting immediately for any irregularities/ problems and follow up problem solving to Manager.
Prepare monthly reports for management
Doing other tasks if assigned by Manager.

Qualifications and Skills

Ability to communicate well, be agile, speak fluently, and present persuasively makes a good impression on listeners.
At least 3-4 years experiences working for Forwarding – Logistics company at Operations/ Customer Service/ Documentation position.
Having experience in US/South America, Canada trade lane is an advantage.
Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...)
Ability to work independently and teamwork, have good health, be honest at work, have a sense of responsibility & self-discipline.
Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
Ability to work under high pressure and multitask required.
Know how to handle situations flexibly and softly in the process of communication and working with customers.
Be good at reading & written in English, good communication is an advantage.

How to Apply

Interested applicants should submit their CV (with three references) and a cover letter to us via our e-mail or by personal delivery to our office by using contact details by e-mail: ratana.seng@benline.com. Ben Line Integrated Logistics (Cambodia), address: Ground Floor, Regency Complex B, Unit #2-3-4B/79, Street 205, Sangkat Tomnoubteuk, Khan Boeng Keng Kang, Phnom Penh. For additional information, please call to 023 222 673 (Office). Only short-listed candidates will be contacted for interview.

NameSENG Ratana

TitleHuman Resources

Phone Number+855 23222673 /

Emailratana.seng@benline.com

AddressGround Floor, Regency Complex B, Unit #2-3-4B/79, Street 205, Sangkat Tomnoubteuk, Khan Boeng Keng Kang, Phnom Penh

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