Train Conductor Management

• Develop and manage rosters for train conductors to ensure adequate staffing for passenger train operations
• Enforce uniform and appearance standards for train conductors
• Organize and implement relevant training programs to enhance skills and service quality
• Develop emergency response plans and ensure train conductors are trained accordingly
• Evaluate and monitor train conductors’ duties and performance, ensuring compliance with service and safety standards.

Passenger Train Operations

• Collaborate with the Passenger Train Maintenance Manager to ensure passenger trains are safe, clean, hygiene and technically fit for operation
• Plan and coordinate daily, weekly, and monthly passenger train schedules
• Work closely with train control operations to ensure smooth operations and efficient passenger train movement
• Implement and monitor speed restrictions for passenger trains to ensure compliance with safety regulations
• Develop and manage emergency response procedure for passenger train operations
• Oversee and manage all types of passenger train services to ensure seamless operations
• Monitor and check train crews and train conductor(s) before, during, and after operations with clear reporting and documentation.

Cleaning Team Supervision

• Manage the cleaning team, including scheduling and roster management
• Enforce uniform and appearance standards for cleaning staff
• Develop and implement standard operating procedures (SOP) for cleaning and hygiene
• Manage inventory and procurement of cleaning materials and equipment
• Evaluate and coordinate the cleaning team’s duties and performance
• Ensure cleanliness and hygiene standards are maintained across all passenger train carriages, railway stations, platforms, workshops, and the head office.

Passenger Train Café Shop Management

• Supervise café team operations, including scheduling and rostering
• Monitor and control café stock levels and inventory
• Ensure high customer service standards are maintained in the passenger train café
• Identify areas for improvement and implement strategies to enhance customer experience.

Additional Responsibilities

• Perform other duties as assigned by the manager to support passenger operations and service excellence.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Transportation, or a related field.
• Minimum of 5 years in customer service, transportation, hospitality, or sales and marketing.
• Excellence Khmer and English Proficiency or skill in another language(s) is a plus
• Leadership and team management skills
• Sale and marketing skill
• Customer relationship management
• Effective communication and negotiation skills
• Organizational and problem-solving abilities.

Special Conditions

• Required to work extended hours and weekends as required
• Overtime does not apply
• Required to travel in Cambodia and Internationally.