As a Service Activities Development Manager, you'll support each Head of service in the development and continuous improvement of activities to ensure:

• quality & compliance;
• accessibility & user experience;
• operational performance (turnaround times, capacity, organization);
•  financial sustainability (pricing, contracts conditions and margin monitoring).

The main responsibility of the Service Activities Development Manager is to perform the tasks as below.

Build and maintain key interfaces

•  External stakeholders: healthcare facilities, prescribers, NGOs, companies, agri-food stakeholders, institutional partners (MoH, NSSF...).
•  Internal: Heads of Vaccination/Rabies, Biomedical Lab, Food Lab; Quality; Finance & administration; IT/Data.

Strategy & service portfolio development

• Actively contributes to the establishment of an external center (sampling and vaccinations).
• Conduct a stakeholders mapping per activity (users, customers, payers, competitors, regulators...)
• Understand client expectations and assess competitors in each area
• Identify/prioritize opportunities (new services/tests, channels, campaigns, service agreements).
• Build a 12–24 months roadmap and action plans per activity.

Financial steering & pricing

• Develop evidence-based pricing policy (balancing access, equity and cost recovery).
• With the support of finance, implement full-cost models per service/test.
• Monitor revenue and margin/deficit; drive corrective actions.
• Support Finance in accounts receivables recovery when needed.

Operational excellence & continuous improvement

• Optimize user pathways: booking, reception, sampling, results delivery, certificates, billing.
• Standardize SOPs, reduce turnaround times, improve planning/capacity.
• Strengthen feedback/complaints management.

Partnerships & contracting

• Expand prescriber/client network; negotiate service agreements/SLAs (confidentiality, reporting, payment).
• Implement formal Customer on-boarding process including due diligence and credit check.
• Strengthen current contracts and follow-up.
• Coordinate with communication to promote services and public information.

Governance & reporting

• Set up a consolidated multi-service dashboard and report regularly to Management.
• Facilitate cross-service steering committees; contribute to IT tools improvement (LIMS, booking, billing, dashboards).

The successful candidate must possess the following qualifications:

• Master’s degree (public health/management/biomedical with management background/engineering/operations).
• Health Sciences/food Science Diploma with a specialization in marketing, communication or project management
• 5+ years’ experience in service activity development/management (ideally in health/labs/agri-food).
• Knowledge of laboratory testing services and food industry standards is a plus 

Skills

• Pricing policy, cross-functional project management, quality mindset, negotiation, service orientation, rigor, diplomacy, prioritization.

Languages: Khmer & English required (French is an asset).

• Rigorous, sense of responsibilities, organization and strong problem-solving skills
• Dynamic character, eager to learn, sociable and enthusiastic
• Demonstrated ability to manage projects independently