• Act as the primary point of contact for customers and be responsive.
• Address customer questions and issues promptly, ensuring high levels of satisfaction.

Shipment Coordination

• Manage the logistics operation, including receive booking, shipment tracking, and documentation.
• Collaborate with carriers, customs clearance team, and other stakeholders to ensure timely deliveries.

Problem Solving

• Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
• Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance

• Prepare and review shipping documentation to ensure compliance with international regulations and company policies.
• Maintain accurate records of all transactions and communications related to airfreight shipments.

Collaboration

• Work closely with the operations and sales teams to provide a seamless customer experience.
• Assist in the development of operational improvements to enhance service delivery.

Performance Tracking

• Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

• Bachelor’s degree in business, or a related field preferred.
• Minimum of 1 year of experience in logistics freight forwarding.
• Strong understanding of customs clearance operations, regulations, and industry practices.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Detail-oriented with strong organizational and multitasking abilities.
• Able to use Microsoft Office Efficiently.
• Can speak and write Chinese