Inventory Management:

• Oversee inventory control processes, ensuring accurate record-keeping and reporting.
• To manage and control the stock of finished goods, raw materials, packaging, and semi-finished goods.
• To ensure that all concerned quality system procedure is followed as directed under the quality system.
• To ensure health & safety rules are observed, especially to prevent any fire risks/robbery / unhealthy behavior.
• To maintain warehouse in neat, tidy, good and safe condition.
• To provide supervision and training to all warehouse staff according to their functions and skills.
• To control the disposal of waste and make sure that it is in line with Sika’s and legal requirement.
• Coordinate with warehouse staff to manage stock levels, replenishment, and cycle counts.
• Ensure timely and accurate input of inventory data into the system.
• Address discrepancies in inventory and work with relevant teams to resolve issues.

Order Processing and Documentation:

• Manage order processing activities, including receiving, processing, and dispatching orders.
• Ensure that all shipping and receiving documentation is completed accurately and timely.
• Oversee the preparation of shipping documents, invoices, and packing lists.
• Maintain records of orders, returns, and inventory movements.

Reporting and compliance:

• Prepare and analyze reports on inventory levels, order fulfillment, and back-office operations.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Monitor and audit processes to identify areas for improvement.
• Work closely with related person to implement new policies and procedures.

Customer Service:

• Address and resolve any customer inquiries or issues related to back-office operations.
• Collaborate with the sales and customer service teams to ensure customer satisfaction.
• Ensure prompt and accurate communication with internal and external stakeholders.

System and Process Optimization:

• Identify opportunities to improve processes and enhance operational efficiency.
• Work with IT and other departments to implement and maintain warehouse management systems.
• Ensure that all processes align with overall warehouse objectives.

• Experience: at least 5 years of experience in a warehouse
• Computer knowledge
• Good command of English, both writing and speaking
• Having analytical skills and a tendency to detail