About the team:

• Build and maintain good relationships and community building efforts with Grab’s consumers and partners.
• Guiding driver partners and passengers in using Grab mobile application
• Manage service enquiries and disputes arising from our consumer

About the Assignment:

• Provide quality support through Voice and Digital Ticket channels for our consumer and partner
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
• Support other department campaigns when the need arises

The Core Objectives:

• Willing to work as shift rotation (Morning, Afternoon and Night)
• Minimum Qualifications: Studying or graduate in bachelor's degree
• At least 1 years Contact Centre experience in a fast-paced environment
• Quick learner, problem solver, passionate professional with strong interpersonal, cross-team collaboration and communication skills.
• Good computer skills
• Good at English (Speaking & Writing)
• Able to work on shifts rotation and night shift