Assists customers with requests for repair and maintenance service to ensure that the vehicle is fixed right the first time. Assists the Service Manager in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, supporting promotional activities, monitoring inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

Working hours: Monday to Friday (8:305:30) & Saturday (Morning) (8:30 to 12:00)

Reporting to: Service Manager

• Greets all customers promptly; provides timely professional service.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
• Open the job card and perform exterior, and interior inspection signs accepted by the customer on the job card.
• Record the WTY start date and WTY expiration date on every job card for warranty purposes.
• Estimates cost and completion time/settles customer accounts.
• Update the status of repair to the customer during servicing.
• Perform service explanations about customer concerns and repair requirements.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Handling customer complaints, finding the root cause, and solving problems.
• Other tasks assigned by Service Manager

• Good behavior with customers and teamwork
• Replace customers and teamwork.
• Be a good moral.
• Have a good attitude.
• Hardworking
• High patient
• Good health