The Admissions & Recruitment Manager is responsible for developing and overseeing all aspects of planning and recruiting potential students for the university. You will supervise a team of Recruitment Officers and Admissions Counsellors for undergraduate, graduate, and other programs, liaise and build relationships with school principals and guidance counselors, coordinate visits and attendance at all events that offer recruitment opportunities, including but not limited to high schools, school visits, and tours to campus. You will be responsible for ensuring that the Admissions team provides accurate information and guidance on admissions, various academic programs, and organizes information sessions for organizations, agencies, and other groups.

As this is a management-level position, you are responsible for supporting a collaborative environment, fostering a culture of trust and mutual respect, and championing values. You must demonstrate the highest standards of leadership qualities and contribute strategically to the development of the university.

• Oversee and coordinate the processing of all student applications from submission to outcome, to ensure that applications are treated promptly and within the standards set by the University.
• To ensure high-quality customer service to all applicants at all stages of the application process.
• Manage the team to counsel, advise, and provide information to prospective students and their parents/guardians on application considerations.
• Ensure all applicants and their nominated advisers or family receive timely support and advice to guide them through the application process, ensuring that they have all the information they require regarding the process, financial aids, programs, and the Schools.
• Ensure that the Admissions Team gathers applicants’ references and supporting documents and manages student data, by applicable policies and procedures.
• Liaise with other members of the team and Academic Affairs to ensure prompt and complete academic consideration of each applicant, and with Registrar and Academic Affairs on recognition of transferred credits of prior learning when applicable (including advanced placement credit, proficiency examination scores, etc.).
• Ensure that application conversion activities, including telephone campaigns and individual consultations, are undertaken promptly and effectively.
• Liaise with high school principals and guidance counsellors to coordinate visits to high schools, information sessions, and on-campus school visits and campus tours.
• Join professional associations related to admissions and student recruitment and encourage the Admissions team to be updated on trends.
• Manage and supervise admissions advising, application processing, and creation, as well as maintenance of admission records for prospects or enrolled students.
• Lead the regular reviews and updates and improve admissions processes, outreach, and rules as necessary, to enhance customer experience, through professional development and reflections.
• Directly involved in planning, preparation, and distribution of college publications as well as other admissions materials.
• Work closely with the Marketing & Communications team to ensure all activities and resources are coordinated.
• Prepare weekly updates on recruitment numbers, including leads, applications, enrolments, and conversion rates.
• Prepare reports and other requests as directed by the immediate supervisor.
• Represent the brand with dignity and enthusiasm. Participate in campus committees related to university recruitment, staff meetings, and other functions as required.
• Conduct recruitment travel as appropriate.
• Manage employee workflow and progress, and identify areas of improvement through regular evaluations.
• Performs other duties as assigned by the supervisor as needed.

• Bachelor’s degree in a related field with preference for a master’s degree
• Minimum of 5 years’ experience in sales and recruitment, preferably in a higher education institution or related experience.
• Strong English skills, oral and written; bilingual in Khmer preferred but not required.
• Ability/experience in leading a team to achieve Departmental goals and meet deadlines.
• Excellent interpersonal skills, written and oral communication skills with students and parents, effective and professional.
• Excellent organizational, critical thinking, and problem-solving skills.
• Demonstrated ability in providing quality customer service,
• Creative, innovative, energetic personality that is flexible and responsive.
• Sound character, professional, ethical, fair, and maintains student confidentiality.
• Willingness to work extended hours to achieve targets and meet deadlines.
• This role is open for expats only (UK, US, and Southeast Asian)