We are looking for an energetic and resourceful high achiever to lead the Payments and Collections team, which handles payments and collections for the GrabFood business. Your responsibilities will include.

• Ensuring accurate and timely payments and collections.
• Supervising, coaching and training a team of payments and collections specialists.
• Monitoring and reporting the company’s payments and collections performance.
• Ensuring all operational procedures are in compliance with regulatory and company standards.

• Build, scale, and maintain tools and processes that help ensure that revenue from Merchant-Partners is collected accurately, completely, and in a timely manner.
• Plan, approve, and supervise the deployment of systems and processes to manage and analyze financial data and other records to Merchant-Partners.
• Prepare business reports and forecasts as requested Merchant-Partners.
• Develop and maintain a solid understanding of all products and services Grab offers.
• Work with our product, operations, and Merchant Acquisition Team to make sure Merchant-Partners have the best possible experience.
• Investigate and resolve possible discrepancies or disputes.
• Maintain a warm, professional relationship with Merchant-Partners by maintaining high satisfaction in every touch point.
• Collaborate with internal and external auditors and ensure compliance with Grab’s policies, Revenue codes and accounting standards.
• Set clear team goals and deadlines, and motivate and empower the team to meet them.
• Maximize team productivity and performance through coaching, delegating effectively, promoting problem solving, and upskilling.
• Create an inspiring team environment with an open communication culture.

• At least 2 years of experience in a finance, accounting, business administration or related field, including 1 year leading a team.
• Bachelor's degree in finance, accounting, business administration.
• Good understanding of the billing-to-cash process.
• Strong problem-solving skills.
• Energetic, detail oriented, enthusiastic and calm even in very dynamic and fast-paced working conditions.
• Experience in the F&B industry is an advantage.
• Able to work under pressure while serving partners.
• Basic understanding of the local financial regulatory environment, compliance and customer due diligence process.
• Strong analytical, interpersonal, written, and verbal skills.
• Fluent in both English and Khmer. Chinese is a plus.