Oxley-Worldbridge Asset Management (Cambodia) Co.,Ltd Job location: Phnom Penh

Job Description

Benefits Package

Company Profile

Company Contact

Job Overview

# Hiring1

Job TypePermanent Job

Exp. LevelExecutive/Officer

Job FunctionCall Center / Customer Care

IndustryReal Estate

Preferred ApplicantLocal

Required LanguageEnglish , Standard Chinese

DeadlineMay 2, 2025

LocationPhnom Penh

Job Summary

Responsible for meeting and assisting all our guests upon their arrivals, during their stay and departures from the hotel.
Assist hotel guests efficiently, courteously and professionally.
Proper dress code, personal hygiene and well presentable
working hours : 13:00PM-22:00PM

Responsibilities and Duties

Welcoming guests in friendly and professional way
Escorts VIP guests to their allocated room and explain the facilities and room features.
Maintain regular contacts with the guests.
Obtain guests feedback on their stay in the hotel. If complaints, take immediate actions to remedy solutions.
Record daily activities and complaints and informs the respective department heads for immediate actions.
Promote all outlets and any special promotions going on.
Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities.
Ensures that all facilities are available to the guests.
Inspects VIP room status and amenities in good order prior to guest’s arrival.
Greets guests upon arrival and bids farewell upon departure.
Maintains an active presence in the hotel lobby to greet and assist incoming guests.
Assists and coordinates with Front Office reception to ensure consistent service.
Handles guest’s complaints immediately and follows up thoroughly.
Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs.

Qualifications and Skills

Adhere to the country’s laws while at work or at the accommodation.
Understand, respect and communicate company values and culture.
Maintain yourself respectfully at all times, as you will be reflecting the company.
Keep with you at all times, the contact numbers for Health and Fire Emergencies.
Ensure safety in regard to your health at work.
Hotel property should not be misused, and cost saving is appreciated.
Treat your colleagues on all levels with respect.
Any other areas of instruction, given by your Department Head.

How to Apply

Interesting candidate can send their CV with Cover Letter to the Following address:

Address: The bridge-SOHO Tower, Level 40th National Assembly Street, Tonle Bassac Commune, Chamkarmorn District, Phnom Penh City, Kingdom of Cambodia

Tel: 069 596 778 / 099 753 533

Email: hr@oxleyworldbridge.com.kh / h.choronai@oxleyworldbridge.com.kh

Only short-listed candidates will be invited for interview.

NameOxley-Worldbridge Asset Management (Cambodia) Co.,Ltd

TitleHR Department

Phone Number99753533 / 69862021

Emailh.choronai@oxleyworldbridge.com.kh

AddressThe bridge-SOHO Tower, Level 40th National Assembly Street, Tonle Bassac Commune, Chamkarmorn District, Phnom Penh City, Kingdom Of Cambodia

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