(Senior) Sales & Application Engineer

Department: Engineering

Reports to (position): Sales Manager / Country Manager

• Meet with customers regularly to develop and maintain a comprehensive customer database for future engagement
• Hunt for new potential customers; identify and pursue new business opportunities
• Hunt for new potential customers, via cold calls, to meet and exceed sales order Intake, especially in the Water and Petro(-chemical) segments
• Meet customers regularly and generate enquiries to develop potential projects, build and develop assigned accounts and relationships, etc.
• Promote sales of new pumps/replacements, spare parts and maintenance contracts to new and existing customers.
• Attend promptly to enquiries and understand customers’ needs to fulfil their requirements.
• Select and recommend appropriate pumps, valves, spare parts, equipment, systems, and accessories based on customer requirements for various applications on-site
• Validate commercial and technical requirements before generating quotations to customers, with close follow-ups until the quotation status is closed.
• Assist the Sales Manager / Country Manager in strategic planning and statistics collection for the sales progress.
• Select and recommend appropriate pumps, valves, equipment, systems, and accessories based on customer requirements for various applications
• Validate commercial and technical requirements before generating and submitting quotations to customers, and ensure timely follow-ups on all enquiries from new and existing customers until the quotation status is closed
• Correspond with factories, KSB companies, and contractors/dealers for support, in relation to terms of price, technical support/service, and delivery.
• Utilise and update the CRM (C4C) database on registered products to installed base and customer visit records.
• Ensure proper handover of purchase order (in terms of technical and commercial with supporting document/costing sheet) to Order Processing Team.
• Attend promptly to customers’ needs to fulfil their requirements
• Liaise with end-users, contractors, subcontractors, suppliers, and stakeholders on pricing and technical selections in line with tender specifications and requirements
• Generate costing sheets based on tender specifications and requirements within a given time frame, and ensure adherence to the company’s gross margin guideline
• Negotiate with customers to increase the scope of supply and maximise profitability of the company
• Be readily available, contactable, and responsible for promptly addressing and resolving customer inquiries regarding submitted quotations, pricing, and pumps and valves specifications
• Follow up with clients on the status of joint business and marketing activities
• Assist the Sales Manager/ Country Manager in language translation, strategic planning, and business development to support sales growth and achieve company targets
• Update technical documents and price lists
• Coordinate and liaise with internal teams and international stakeholders to plan and execute business and marketing activities
• Support the development of marketing materials, activities, and events for the company
• Regularly report sales progress, project status, and customer feedback to the Sales Manager/ Country Manager
• Handle other ad hoc duties as assigned by the Sales Manager / Country Manager.

• Master’s or Bachelor’s degree in Engineering (Electrical, Mechanical, Water Environment, Fluid Mechanic, or related field) or equivalent
• Proven experience in sales, engineering, or technical sales in a relevant industry
• Proven experience in working with foreigner boss
• Strong technical background and understanding of engineering principles and product applications
• Excellent communication, presentation, and negotiation skills (Khmer and English)
• Ability to work independently as well as collaboratively within a team
• Strong problem-solving abilities and customer-oriented mindset
• High commitment to delivering efficient results and dedication to fulfilling responsibilities
• Willingness to travel to customer sites for meetings, presentations, or providing services
• Willingness to travel to abroad for meetings, presentations, providing service, or conducting training programs
• Flexible, responsive, proactive, capable, available, contactable, and demonstrating a positive and professional work ethic during work hours.