The Customer Service Executive is responsible for ensuring smooth communication between customers, internal teams, and logistics partners. This role focuses on order handling, shipment tracking, issue resolution, and maintaining high customer satisfaction throughout the logistics process.

• Handle customer inquiries via phone, email, chat, or other communication channels regarding shipments, delivery status, rates, and service offerings
• Process customer orders, bookings, and shipment documentation accurately and timely
• Prepare and verify logistics-related documents such as delivery orders, invoices, and shipment reports
• Coordinate with internal & external parties to ensure smooth shipment flow
• Track and monitor shipment status; proactively update customers on delays, changes, or issues
• Resolve customer complaints, claims, and service issues professionally and efficiently
• Maintain accurate customer and shipment records in internal systems
• Ensure compliance with company procedures and service standards
• Support continuous improvement initiatives to enhance customer experience

• A diploma or Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field is an advantage
• Minimum 1 year of working experience in Customer Service, preferably in logistics, freight forwarding, shipping, or supply chain
• Good understanding of logistics processes (transportation, import/ export operations)
• Ability to handle customer issues professionally under pressure
• Proficient in MS Office (Excel, Word, Outlook); experience with logistics systems is a plus
• Proficiency in English 4 skills
• Customer-oriented mindset with attention to detail