The Supply Chain Manager is responsible for overseeing and optimizing end-to-end supply chain operations, including production planning, materials management, purchasing, inventory control, export logistics, packaging, and invoicing processes. The role ensures timely availability of materials, efficient procurement, cost-effective operations, regulatory compliance, and on-time delivery of customer orders while supporting business growth and operational excellence.

Planning & Production Coordination

• Lead and supervise production planning activities to ensure alignment with customer demand and business objectives.
• Develop and maintain production schedules based on sales forecasts, customer orders, and manufacturing capacity.
• Monitor production progress and coordinate with manufacturing teams to address material shortages or scheduling issues
• Analyze demand trends and adjust plans to optimize resource utilization and delivery performance.
• Ensure effective communication across departments regarding production priorities and changes.
• Oversee and strengthen POLCA rules and QRM methodologies to improve delivery performance, reduce customer lead times and work-in-progress inventories.

Materials Management & Inventory Control

• Oversee material requirements planning (MRP) to ensure uninterrupted production operations.
• Monitor inventory levels of raw materials, packaging materials, and finished goods.
• Establish inventory control processes to minimize stock shortages, excess inventory, and obsolete stock.
• Conduct regular inventory reviews and cycle counts to ensure data accuracy.
• Implement strategies to improve inventory turnover and reduce carrying costs.

Purchasing & Supplier Management

• Manage procurement activities for raw materials, production tools and supplies, packaging materials, equipment, and services.
• Source, evaluate, and negotiate with suppliers to achieve competitive pricing, quality, and delivery performance.
• Develop and maintain strong supplier relationships to ensure reliable supply.
• Monitor supplier performance and implement corrective actions when necessary.
• Ensure purchasing activities comply with company policies and budget requirements.

Export Operations Management

• Oversee all export processes to ensure timely and compliant shipment of products.
• Coordinate with freight forwarders, customs brokers, logistics providers, and customers.
• Ensure compliance with export regulations, trade requirements, and customer specifications.
• Monitor shipping schedules and resolve logistics issues that may impact deliveries.
• Maintain accurate export documentation and shipment records.

Packaging & Invoicing Management

• Ensure packaging materials and finished products meet customer, regulatory, and transportation requirements.
• Coordinate packaging planning and optimization to maximize efficiency and reduce costs.
• Review and verify export documentation, including packing lists and shipping records.
• Ensure accurate preparation and processing of commercial invoices and related export documents.
• Collaborate with Finance to ensure billing accuracy and timely documentation.

Process Improvement & Compliance

• Identify opportunities to improve supply chain efficiency, service levels, and cost management.
• Develop and implement supply chain KPIs and performance monitoring systems.
• Lead continuous improvement initiatives across planning, procurement, logistics, and inventory management functions.
• Ensure compliance with company policies, ISO standards, customs regulations, and applicable legal requirements.
• Support audits and maintain relevant supply chain documentation.

Team Leadership

• Lead, coach, and develop the planning, procurement, materials, and logistics teams.
• Set departmental goals and performance expectations.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct performance reviews and identify training and development needs.

Education & Experience

• Bachelor’s degree in supply chain management, Logistics, Business Administration, Industrial Engineering, or a related field.
• Minimum 5–8 years of experience in supply chain, procurement, logistics, or operations management.
• At least 3 years in a managerial or leadership role.
• Experience managing export operations and international shipments preferred.
• Experience in manufacturing environments is highly desirable.

Skills & Competencies

• Strong knowledge of supply chain planning, inventory management, purchasing, and logistics.
• Understanding of import/export procedures and international trade documentation.
• Strong negotiation and supplier management skills.
• Proficiency in ERP/MRP systems and Microsoft Office applications.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong communication and leadership skills.
• Ability to manage multiple priorities and work under pressure.

Key Performance Indicators (KPIs)

• On-time delivery performance.
• Inventory accuracy and turnover.
• Material availability rate.
• Procurement cost savings.
• Supplier performance and delivery reliability.
• Production plan adherence.
• Export shipment accuracy and timeliness.
• Packaging and invoicing accuracy.
• Supply chain cost optimization.
• Team productivity and development.