The Food & Beverage Manager oversees the full operations of the restaurant and coffee shop, ensuring high-quality food and beverage service, excellent customer experience, and smooth daily management. The role includes supervising staff, managing costs, maintaining product quality, and ensuring compliance with hygiene and safety standards across both outlets.

A. Operations Management (Restaurant & Coffee Shop)

• Oversee daily operations of both the restaurant and coffee shop.

• Ensure consistent food and beverage quality, taste, and presentation.

• Implement and monitor service standards, SOPs, and hygiene practices.

• Ensure a clean, safe, and welcoming environment in all F&B areas.

• Handle customer feedback and resolve complaints promptly.

B. Financial & Inventory Management

• Prepare and manage F&B departmental budgets.

• Monitor sales performance and implement strategies to increase revenue.

• Manage inventory, ordering, supplier relations, and cost control (food, drinks, supplies).

• Reduce wastage and ensure effective stock rotation.

• Review daily/weekly/monthly financial reports and plan improvements. C. Staff Leadership & Training

• Recruit, train, and supervise restaurant staff and baristas.

• Create staff schedules and ensure adequate staffing for peak hours.

• Provide ongoing training on customer service, beverage preparation, and hygiene.

• Evaluate employee performance and maintain a positive team culture. D. Menu & Product Development

• Work with the chef and barista team to design, update, and improve menus.

• Introduce seasonal promotions, special menus, and new beverage creations.

• Ensure food and beverage offerings meet brand standards and customer expectations.

E. Customer Service Excellence

• Maintain strong customer satisfaction across both outlets.

• Develop customer loyalty programs and promotional activities.

• Ensure fast, friendly, and professional service at all times.

F. Compliance & Safety

• Ensure compliance with hygiene, sanitation, and health regulations.

• Conduct regular inspections for cleanliness, staff grooming, and equipment safety.

• Coordinate equipment maintenance and repairs for kitchen and coffee machines.

• Bachelor’s degree in Hospitality, Business Management, or related fields.

• Minimum 4-5 years’ experience in F&B management, including restaurant or café supervision.

• Strong leadership and team management skills.

• Excellent knowledge of restaurant operations and coffee shop processes.

• Good understanding of food safety, hygiene standards, and quality control.

• Financial management skills (sales reporting, cost control, budgeting).

• Strong communication, problem-solving, and customer service skills.

• Ability to work under pressure and handle multiple outlets.