(Ability to speak and read Chinese will have extra advantage.)

• To handle, prepare shipping documents, import/export shipment (FCL, LCL, Air) custom clearance process.
• Issue HBL, Draft MBL… etc.
• Respond, follow up, and update emails with agents, shipping line, airlines, trucking, and customers.
• Follow up tracking cargo status and timely update to all concerned parties
• Self-checked on accuracy of internal and external documents
• Update document promptly and close filed and scanned via e-file
• Be proactive in resolving issues and problems before they occur
• Ensure credit facility before release Bill of Lading. Strongly follow SOP requirement
• Other tasks as assigned by supervisor/management

• Bachelor’s degree in related field or experience in Freight Forwarder industry, at least 2 years
• Good knowledge of computer literacy and Email
• Proficiency in Spoken & Written English; Chinese is an advantage
• Passion to Drive Closure & High-Level Customer Service Orientation
• Good team player and interpersonal skills
• Must have exceptional problem-solving abilities
• Hard working, punctual, flexible, patient, good attitude, commitment, and able to work under pressure