Service engineers are responsible for maintaining and repairing products after they have been sold. They deliver both corrective and preventive maintenance off-site, as well as technical support following the sale.

Additionally, they provide information and procedures to address customer inquiries, concerns, and requests regarding the products and services.

Service engineers also develop methods to encourage customers to purchase extended service agreements after the warranty period has ended. This initiative is vital for achieving the TSS division's financial service targets.

Moreover, service engineers’ model and uphold Dynamic's corporate values and ethical standards in all their interactions with colleagues and customers.

• Execute scheduled preventive maintenance services for equipment covered by warranty and service agreements and provide on-call service support to ensure optimal equipment performance and customer satisfaction.

• Perform repairs and troubleshooting at the customer's location or in a dynamic workshop environment to minimize downtime and maintain operational efficiency.

• Conduct the installation of new equipment and reassign existing equipment to different locations to optimize resource allocation and enhance service delivery.

• Inspect all newly arrived equipment, prepare it for delivery, and oversee its installation at the designated site for the end-user to guarantee proper setup and functionality.

• Participate in in-service training to acquire the necessary skills and knowledge for future improvements and professional development.

• Provide fundamental operational training for end-users before and after installation, or as needed, to ensure effective use of equipment and enhance customer experience.

• Enhance communication skills to effectively negotiate with customers, aiming to foster positive relationships and successful interactions.

• Educate customers on comprehensive product knowledge, highlighting the advantages of preventive maintenance to facilitate their transition to a service agreement after the initial warranty or service contract expires.

• Evaluate the strengths and weaknesses of relevant products in comparison to competitors to identify market opportunities and improve service offerings.

• Ensure the timely updating of daily, weekly, and monthly reports on service activities for your supervisor's review to maintain transparency and accountability.

• Maintain regular upkeep of company assets, including tools, demonstration units, and office equipment, to ensure operational readiness and safety.

• Uphold effective communication with both internal and external customers and vendors to foster collaboration and seamless operations.

• Assist and collaborate with colleagues in relevant positions while respecting the company's core values to strengthen team performance.

• Comply with company rules and regulations to improve the quality of the work environment and safety through KAIZEN and 5S initiatives.

• Perform any additional tasks as directed by your supervisor to support organizational goals.

• Provide support to the Sales Managers and Sales Teams by facilitating the estimation of internal service costs and developing quotations for external services to enhance the sales process.

●   Bachelor’s degree in Biomedical Engineering, electrical engineering, electronic engineering, 

mechanical engineering.

●   Minimum 1-year experience

●   Proficient in the English language

●   Comprehensive understanding of all aspects of the product, including familiarity with 

electrical or mechanical procedures that may impact the purchased items.

●   Computer literacy: Microsoft Word, Excel, PowerPoint