Service engineers are responsible for maintaining and repairing products that have been sold. They provide both corrective and preventive maintenance off-site, as well as post-sales technical support solutions. Additionally, they offer information and guidance to address inquiries, concerns, and requests related to their products and services.

Service engineers are also tasked with developing service methods to encourage customers to purchase extended service agreements after the warranty period expires. This initiative is crucial for achieving TSS financial service targets.

Furthermore, service engineers exemplify and uphold Dynamic's corporate principles and  

ethical standards in all their communications with colleagues and customers.

• To execute scheduled preventive maintenance services for equipment covered by warranty and service agreements and provide on-call service support.

• Repairs and troubleshooting can be performed at the customer's location or in a dynamic workshop environment.

• To perform the installation process on the new equipment and reassign existing equipment to different locations.

• To conduct inspections of all newly arrived equipment, prepare it for delivery, and oversee its installation at the designated site for the end-user.

• To partake in the service training in order to acquire the necessary skills and knowledge for future enhancement.

• Fundamental operational training for end-users is essential both before and after installation or as and when customers require it.

• To acquire further insights into enhancing communication skills for effective negotiation with customers.

• To provide customers with comprehensive product knowledge, emphasizing the advantages of preventive maintenance, in order to facilitate the transition to a service agreement following the expiration of the initial warranty or service contract.

• To evaluate the strengths and weaknesses of the pertinent products in relation to those of competitors.

• To ensure the timely updating of daily, weekly, and monthly reports on service activities for your superior to review.

• To ensure the regular maintenance of company assets, including tools, demonstration units, and office equipment etc.

• To uphold effective communication with both internal and external customers and vendors.

• To provide assistance and collaborate with a fellow employee in a relevant position ·while upholding the company's core values.

• To comply with company rules and regulations, we will focus on improving the quality of the work environment and safety through KAIZEN and 5S initiatives.

• Perform any additional tasks as directed by your superior.

• To provide support to the Sales Managers and Sales Teams by facilitating the estimation of internal service costs and the development of quotations for external services.

• Bachelor’s degree in biomedical engineering, electrical engineering, electronic engineering, or mechanical engineering.

• Minimum 2-year experience

• Proficient in the English language

• Comprehensive understanding of all aspects of the product, including familiarity with electrical or mechanical procedures that may impact the purchased items.

• Computer literacy: Microsoft Word, Excel, PowerPoint

• PC software, hardware maintenance, and networking.

• Proficient in the maintenance and servicing of various types of equipment.