Position: Customer Service Cashier (Chinese Speaking)

Report to: Deputy Director, Guest Relations 

The key responsibilities of the Customer Service Cashier include but are not limited to:

• Answer or attend to customers’ enquiries/complaints through face to face, telephone calls and emails, ensuring that their requests and issues are being addressed accordingly for customers
• Register, update & record our customers’ particulars & requests into our on-line system and then monitor, follow up, and coordinate all works that are necessary in completing the customers’ requests
• Following up on the feedbacks & escalations within the internal department/organization to resolve issues brought up by customers
• Manage customers’ expectations and display ownership for customers’ requests
• Taking payments by cash, cheque or credit card
• Prepare or assist in preparing reports
• Verification of cash and cheque collection against daily collection reports.
• Undertake any other tasks and/or responsibilities that may be assigned by the Management from time to time.

• Diploma or equivalent.
• Preferably at 1-3 years’ experience in a similar position.
• Service-oriented with good communication skills – ability to handle customers either through email, telephone or face-to-face.
• Focussed and results-orientated.
• Pleasant, warm and cheerful personality.
• Strong people skills - ability to lead and motivate others.
• Strong organizational skills.

Skills, Qualifications and Attributes:

• Female are encourage to apply.
• Minimum 1 year relevant working experience in relate duties is preferred.
• Must be honest and professional in work ethics.
• Strong knowledge of Microsoft Word, Excel and Outlook.
• Good Chinese Language and computer skills.
• Commitment to cultivating a good working relationship with other staff members.
• A positive attitude and willing to learn.
• Willing to work under time pressure.