Site Operations & Daily Readiness

• Supervise cleaning and maintenance teams at assigned sites.
• Ensure manpower, equipment, materials, and work instructions are ready before service starts.
• Implement daily work schedules and adjust resources based on site conditions or client needs.

Quality Control, Safety & Team Leadership

• Conduct regular quality checks to ensure services meet company standards.
• Enforce health, safety, and equipment usage procedures on site.
• Guide, support, and discipline team members to maintain productivity and professionalism.

Client Communication & Issue Handling

• Act as the first point of contact for client feedback and on-site communication.
• Resolve minor issues immediately and escalate major concerns with clear explanation and proposed solutions.
• Maintain positive client relationships through professional and calm communication.

Reporting, Coordination & Project Support

• Submit timely reports on manpower, service status, incidents, and site issues to the Operations Manager/COO.
• Highlight risks early and recommend corrective actions.
• Support project-based work such as post-construction cleaning, deep cleaning, equipment maintenance, or uplift tasks by ensuring operational readiness.

• Minimum of 2 years experience in a managerial role
• Strong leadership skills and experience in supervising a team
• Excellent communication and interpersonal abilities
• Proficiency in coordinating and overseeing daily operational activities
• Knowledge of hygiene and facility management practices
• Ability to analyze operational processes and make improvements
• Proven track record of meeting operational goals and targets
• Strong problem-solving skills and decision-making abilities
• Ability to adapt to changing priorities and work in a fast-paced environment
• Good in using relevant software and tools for operational management.