The Telesales Agent supports MEX to grow sales by enabling self-serve capabilities on the MEX app, specifically for Promotions and Ads. The role coaches MEX on how to execute promotion setup and run ads independently, and provides support when MEX have questions.

Key Responsibilities

● Promotions Enablement: Approach MEX to train them on how to create and manage promotions in the MEX app, with the goal of enabling them to promote independently to boost their sales.

● Ads Enablement: Approach MEX to guide them on how to use Ads self-serve, and actively encourage MEX to run ads to increase sales.

● MEX Support: Handle questions and provide guidance to MEX on Promotions self-serve and Ads self-serve, resolving blockers so they can complete tasks successfully.

Day-to-Day Activities

● Contact MEX and deliver step-by-step guidance on promotion setup and activation in the MEX app.

● Walk MEX through ads setup and usage (campaign basics, workflow, and self-serve actions).

● Proactively follow up with MEX to confirm they can do promotions and ads independently.

● Respond to MEX inquiries and troubleshooting requests related to promotion and ads self-serve.

● Track MEX enablement progress and common issues to support continuous improvement of coaching.

●Education:

- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

● Experience:

- Prefer 1-3 years of experience in merchant acquisition, business development, or a similar role.

● Skills:

- Strong communication and interpersonal skills.

- Proficiency in using CRM tools and basic knowledge of merchant onboarding systems.

- Excellent organizational and multitasking abilities.