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Ordering Service & Return Specialist

HRINC (Cambodia) Co., Ltd

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Feb 7, 2026
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HRINC (Cambodia) Co., Ltd

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Ordering Service & Return Specialist

HRINC (Cambodia) Co., Ltd

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Job Overview
# Hiring20
Job TypePermanent Job
Exp. LevelEntry Level
Job FunctionStock / Warehousing , Property Management , Logistic , Vendor Management
IndustryTelecommunication
Preferred ApplicantLocal
Required LanguageKhmer , English
DeadlineFeb 7, 2026
Responsibilities and Duties
  • Handle the complete order lifecycle, including order entry, purchase orders, processing, and fulfillment, ensuring accuracy and timeliness in every step.
  • Monitor and track the status of orders in coordination with logistics team, ensuring dealers are informed of progress and any delays, manage backorder follow follow-ups, ensuring timely resolution and communication.
  • Manage collections activities, including invoicing, follow follow-ups, and resolution of discrepancies to ensure timely and accurate payment collection.
  • Assist in handling the needs of the Sales department and coordinate with the logistics team for urgent deliveries and special special-order request.
  • Coordinate with other departments such as sales, logistics, and inventory teams to streamline operations and enhance dealer satisfaction.
  • Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.
  • Stay updated on all company products, services, and policies to articulate product details clearly and accurately to dealers, highlighting key selling points.
  • Respond to all inquiries from dealers about product availability, lead time, and pricing.
  • Process and manage the flow of returned products from dealers to the designated warehouse/dropping point in coordination with logistics team.
  • Ensure compliance with company policies and procedures, as well as with all applicable laws and regulations.
  • Resolving issues related to orders and transactions
  • Build rapport and establish positive relationships with dealers to foster trust and loyalty.
  • Use order management systems or software for tracking and management of orders
  • Ensure product availability by coordinating with the inventory team.
  • Work closely with the team to align sales and inventory strategies.
  • Provide regular updates and reports to the Lead, Supply Chain Operations.
Qualifications and Skills
  • Education: Bachelor's degree in business administration, Management, or a related field
  • Experience: 1-2 years of proven experience in Supply Chain Management/Order Management/ Business Operations or related roles, preferably within the
  • Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders
  • Advanced skills using Microsoft Word, Excel, Power Point, Outlook and Teams
  • Ability to work collaboratively with cross cross-functional teams.
  • Strong analytical and problem problem-solving abilities.
  • Knowledge of industry standards and regulatory requirements.
  • Ability to work independently and collaboratively in a fast fast-paced environment, managing multiple priorities and deadlines effectively
  • Familiarity with digital platforms (SAP/ Salesforce etc.)
How to Apply
NameSOEURNG Langdy
TitleOutsourcing Senior Assistant
Phone Number+855 978516382 / +855 98853549
Emailsoeurng.langdy@hrinc.com.kh
AddressHouse #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
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