The Operations Supervisor is responsible for overseeing the daily operations of the building to ensure smooth service delivery and a high standard of customer service. This role focuses on managing front desk/concierge services and coordinating with vendors such as cleaning, security, and pest control, while ensuring efficiency and client satisfaction.

• Supervise day-to-day front desk, receptionist, and concierge operations to ensure professional customer service. Develop and maintain positive client relationships, ensuring service delivery meets expectations.
• Coordinate and oversee vendors and service providers (cleaning, security, pest control, and others).
• Monitor daily operations to ensure smooth workflow, efficiency, and compliance with agreed standards. Assist in preparing monthly operational reports for management review.
• Monitor expenditures and support cost-effective solutions within assigned areas.
• Ensure compliance with health, safety, and security requirements.
• Support continuous improvement in customer service and vendor management. Perform other duties as assigned by line manager.

• Commercial / Retail / Industrial Building experience will be a strong advantage.
• Property Management or any relevant sector with minimum 3-5 years' experience. Excellent verbal and non-verbal English and communication skills.
• Able to interact with a wide range of clients, personnel, and their demands.
• Strong leadership and stakeholder management to work with clients and tenants.
• Knowing occupational safety requirements.
• Strong customer focus promotes team spirit, boosts morale, and who subscribe to the Company RISE values.
• Self-motivated, reliable, and professional, with attention to detail.
• Strong communication skills.
• Competent working knowledge of Microsoft packages (e.g., Excel, Word).