The team is looking for a talented generalist to help Grab build strategic relationships with

high-profile merchants and drive revenue. As a Key Account manager, you will be responsible for

owning and growing our most important merchant relationships. We're looking for someone who

can operate independently, get things done promptly, and achieve successful results. If you love

challenges and would like to be part of the team to drive growth for Grab, read on!

• Execute the merchant-partner acquisition and management strategy to identify, build relationships/partnerships and acquire merchants.
• Respectfully chasing leads aiming to convert them to our merchant-partners.
• Be accountable for partner activities all the way until first order (pitching, signing, onboarding) before handing to the Operations team.
• You form marketing campaigns and initiatives together with our partners to add value to our users, forming a win-win situation
• You help drive growth and high ROI - ensuring that our partners are growing together with Grab. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers
• You will serve as the point of contact between the merchant and internal stakeholders (i.e. Grab Support team) and ensure our partners are maintaining service and food quality consistency
• You will ensure that issues of concern are resolved promptly over email, phone, or in person
• You are required to collaborate cross functionally with the product, operations and marketing team to make sure our merchants have the best possible experience.

• You have a minimum 2 years of experience in account management, business development or sales operations.
• You have a good track record of driving revenue through partnerships
• You are able to work well under pressure and in a dynamic environment
• You are able to articulate and write well in English, Chinese is a plus
• You have a good grasp of the how the delivery space and food delivery business operates
• You have great negotiation skills to help you close and secure partnerships
• F&B industry background is an advantage.
• Big plus if you’re a foodie
• Experience using cloud-based CRM systems in a sales context is a plus (e.g. Salesforce).
• Bachelor’s Degree or higher in business or relevant fields is a plus.