Service Management

• Build & maintain strategic contacted client relationships.
• Understand evolving customer needs & preferences.
• Resolve escalations swiftly & professionally.
• Ensure high retention rates through exceptional service.

Operation Excellence

• Oversea vehicle intake & Service appointment scheduling.
• Optimize throughput & minimize bottlenecks.
• Collaborate with teams to meet monthly KPIs.
• Implement consultative selling approaches corporate & Fleets.
• Operational leadership.
• Cross-Functional coordination.
• Performance Excellence.
• Lead: daily operations of Service Supervisor In a high-volume workshop environment processing 450 units monthly.
• Ensure: Seamless coordination between sales, Service, and customer satisfaction departments.
• Drive: Operational efficiency, Quality Control, and team performance to exceed target.

Education & Experience

• Associate degree or higher in Automotive Technology, Business administration or related field.
• Minimum 3+ Years in automotive Service management or sales corporate supervisor.
• Proven track record in high-volume service enviroments.

Core Compentencies

• Strong leadership and team management abilities.
• Excellent communication & problem-Solving skills.
• Proficiency with automotive service satisfactory.
• advanced CRM and Sales Skills.