Lead the redesign of all processes across the Bank, utilizing the latest digital and technology tools to reduce processing time, error rates, customer pain points, manual intervention, non-value-added steps, handoffs, redundant controls, and bottlenecks, thereby delivering a better customer experience.

• Build and train a process improvement team with the latest best practices for process management (i.e. Six Sigma, Kaizen, etc.)
• Work with Division Heads and Department Heads to build, document, and maintain the Bank’s Process Universe.
• Design and implement a plan to establish process ownership among the Department Heads.
• Design and update the Process Heatmap and deploy teams to help departments redesign their processes.
• Design and implement dashboards to monitor process productivity, process efficiency, processing time, wait time, error rates, etc.
• Incorporate digital and technology tools to automate processes, reduce manual work, and increase Straight-Through-Processing.
• Oversee the agenda and meetings for the Operational Excellence Forum.
• Design and implement a program for continuous improvement sprints

• 10+ years in operational excellence, project management, and process improvement in a financial institution.
• Certification in Six Sigma and/or Kaizen.
• Strong stakeholder management and change management capability.
• Good interpersonal skill to effectively work across all divisions and departments of the Bank.
• Excellent both written and spoken in English