The IT Support is responsible for providing daily technical support to ensure the smooth operation of the company’s IT systems, equipment, and network infrastructure, while also assisting with office administrative and operational support when required.

• Provide daily IT support to staff and management, including hardware, software, network, and email troubleshooting.
• Install, configure, and maintain computers, operating systems, printers, scanners, and other office equipment
• Manage network infrastructure, internet connectivity, and ensure stable system performance.
• Maintain servers and network devices (MikroTik, UniFi, switches), including basic server administration such as NTFS permissions, file sharing, and user account management.
• Administer user accounts, email configuration, and access permissions.
• Monitor and manage data backup processes to ensure data security and recovery readiness.
• Troubleshoot hardware, software, server, and network issues in a timely manner.
• Maintain and support PBX phone systems, CCTV systems, and fingerprint attendance devices.
• Monitor and manage IT assets, equipment inventory, and documentation
• Coordinate with vendors and assist in procurement of IT equipment and services.
• Support meeting setup, office administrative tasks, and event preparation when required.
• Update company website content and perform basic website maintenance using fundamental programming concepts.
• Design simple promotional materials and internal visual content when needed.
• Ensure data protection, cybersecurity practices, and system security compliance.
• Support basic electrical setup related to office IT equipment.
• Perform other duties as assigned by management.

• University student or fresh graduate in Information Technology, Computer Science, or related field.
• Minimum 1–2 years of experience in IT support
• Proficient in Microsoft Office applications.
• Basic knowledge of Adobe Photoshop and Adobe Illustrator
• Knowledge of Windows OS, networking, hardware troubleshooting, and basic cybersecurity.
• Familiar with Microsoft 365 or Google Workspace.
• Good problem-solving and communication skills.
• Ability to work anytime independently and respond quickly to technical issues.
• Good English communication skills.
• Ability to work both independently and as part of a team.
• Willing to learn, flexible, reliable, responsible, and hardworking with a professional attitude.