Head of Centralized Operations (HCO)

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Head of Centralized Operations (HCO)

HRINC (Cambodia) Co., Ltd Job location: Phnom Penh

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Job Overview
# Hiring1
Job TypePermanent Job
Exp. LevelSenior Management
Job FunctionManagerial Positions
IndustryBanking / Financial Service
Preferred ApplicantLocal
Required LanguageEnglish
DeadlineMay 28, 2022
Job Summary

The Head of Centralized Operations will report to the Chief Executive Officer. S/he will be supporting the CEO in Centralized and Business Operations including Organization and Methods, Credit Administration, Loan Monitoring and claims process. S/he is expected to manage all aspects of customer satisfaction, service quality, feedback management and process improvement.

Responsibilities and Duties
  • Managing all aspects of centralized operations; including branch operations (if any) credit operations, customer satisfaction and feedback management;
  • Develop all credit management and loan monitoring related policies, standard operating procedures and framework credit policy;
  • Derive greater productivity and cost efficiency across all operational processes; including the review for process automation;
  • Be the owner of Organization & Methods matters and ensure proper documentations, tracking and monitoring of policies, procedures, SOPs and to coordinate management of all operational policies & procedures across the company; including all non-credit authority, and develop and manage procurement policies & standards;
  • Design and maintain a loan monitoring and claims tracking system and analyses, monitor and update active/reject credit and loan files on regular basis for management reporting;
  • General administration functions including premises maintenance, security, fixed assets controls, and other services;
  • Carry out any other duties and ad-hoc assignments assigned by managements as and when required.
Qualifications and Skills
  • Master Degree in Economics, Finance, Business, or other related fields.
  • All the respective candidates shall preferably be local Cambodian candidates with a strong background in senior level management. They should have significant working experience in their respective responsibilities.
  • The candidates should have a minimum of 5 years of working professional experiences in the Cambodian financial services industry, particularly in the above respective responsibilities.
  • Ability to work effectively as a team with a sense of responsibility, flexibility, and adaptability, and ability to learn and to work under pressure.
  • Proven coordination, communication, interpersonal and diplomatic skills.
  • Excellent verbal and written communication skills in Khmer and English.
How to Apply
NameHONG Sokheng
TitleManager, Recruitment Services
Phone Number+855 85990168 / +855 98922000
Emailhong.sokheng@hrinc.com.kh
AddressHouse #10, Street 242, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia.
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