Handling of all incoming calls to the resort standard with utmost care and courtesy.
Handling of incoming reservations request via fax and email observing response time (all incoming correspondence to be responded within 24 hours)
Completing of reservation forms with all accurate details prior to processing the same.
Processing all reservations in Opera accurately, observing all necessary codes that are created to track statistical data.
Follow up on missing details on reservations for completion.
Filing of all reservations and related correspondence as per the set guide lines.
Always check availability/blocking chart prior to confirming reservations and keep Assistant Director of Reservations & Revenue updated on any critical occupancy dates/situations.
Controlling of room inventory/categories and tour operator allotments as per set standards.
Always up-sell villa categories whenever possible.
Always up-sell resort experiences whenever possible.
Always observe company policies, attendance and punctuality.
Issuing of pro-forma invoices for TO / Direct advance bookings within the correct time frame giving sufficient time for revenue to follow up.
Updating of pro-forma and filing them methodically.
Handle the agent commission process including raising the PR when needed.
Update pace report daily
Help Assistant Director of Reservations & Revenue to conduct training for lower staff.
Supervisor the lower staff and guide them correctly.
Follow on payment for all paying bookings as per the resort policy.
Follow up on missing details for all future bookings.
Ensure all out going correspondence are in accordance with standard resort formats.
All reservations related issues or difficulties to be brought to the immediate attention of Assistant Reservations Manager / Assistant Director of Reservations & Revenue.
Complete reservations daily task list to ensure completion of all tasks, any unfinished tasks to be brought to the attention of the reservations assistant Manager.
Assist Assistant Director of Reservations & Revenue /Assistant Reservations Manager in advance bookings correspondence check.
Co-ordinate with relevant departments for special requests etc.
Co-ordinate with transfers for guest transfers & updating of the blocking chart.
Prepare / update / print all daily / weekly reports as directed by reservation Assistant Director of Reservations & Revenue.  Assist Assistant Director of Reservations & Revenue with updating the rates and creating packages in the PSM Opera.  Update rates, availability and offers in Brand website and OTA when requested by Assistant Director of Reservations & Revenue.
Keep the reservations office tidy and neat at all times.
Help to keep stationary and other costs at a minimum.
Maintain the Reservation mobile phone as per the SOP.
Attend departmental /general training sessions / meetings as required.
Perform any other duties as assigned by General Manager, Assistant Director of Reservations & Revenue, Assistant Director of Sales and Assistant Reservations Manager.

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