DUTIES & RESPONSIBILITIES

Welcoming guests in friendly and professional way
Escorts VIP guests to their allocated room and explain the facilities and room features.
Maintain regular contacts with the guests.
Obtain guests feedback on their stay in the hotel. If complaints, take immediate actions to remedy solutions.
Record daily activities and complaints and informs the respective department heads for immediate actions.
Promote all outlets and any special promotions going on.
Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities.
Ensures that all facilities are available to the guests.
Inspects VIP room status and amenities in good order prior to guest’s arrival.
Greets guests upon arrival and bids farewell upon departure.
Maintains an active presence in the hotel lobby to greet and assist incoming guests.
Assists and coordinates with Front Office reception to ensure consistent service.
Handles guest’s complaints immediately and follows up thoroughly.
Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs.

GENERAL RESPONSIBILITIES

Adhere to the country’s laws while at work or at the accommodation.
Understand, respect and communicate company values and culture.
Maintain yourself respectfully at all times, as you will be reflecting the company.
Keep with you at all times, the contact numbers for Health and Fire Emergencies.
Ensure safety in regards to your health at work.
Hotel property should not be misused and cost saving is appreciated.
Treat your colleagues on all levels with respect.
Any other areas of instruction, given by your Department Head.