Position: Housekeeping Supervisor

Report to: Housekeeping Manager             

Key Responsibilities and Duties:

• To ensure the cleanliness of public areas, guestrooms, and ensure maximum guest satisfaction, to be on the standard required by our hotel.
• To supervise Guest Service Assistants and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance to meet standard required by our hotel.

The key responsibilities of Housekeeping Supervisor include but are not limited to:

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas
• To report for duty punctually wearing the correct uniform and name badge at all times.
• To provide a courteous and professional service at all times.
• To maintain good working relationships with your own colleagues, and all other departments.
• To have a complete understanding of and aware with the hotel's policy relating to fire, hygiene, health and safety.
• To carry out any other reasonable duties and responsibilities as assigned.
• To perform secondary duties as assigned by the Housekeeping Manager.
• Greets and be courteous to all guest and colleagues, uses eye contact and always offers assistance. 

• Work experience as a Housekeeping Supervisor or similar role
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Flexibility to work various shifts, including evenings and weekends
• High school diploma is a plus