• Providing a courteous, professional, efficient and flexible service consistent with the standards of Song Saa Private Island. 
• Maintain a high level of knowledge about Song Saa Private Island facilities, guest experiences and services. To be prepared to answer any guest enquiries and questions.
• A constant source of information offering their assistance to all guests and colleagues.
• Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay. Overseeing daily guest communication.
• Preparing the guest personalized itinerary.
• Servicing all guest requirements and be a source of information on guest activities, experiences and food & beverage.
• Be an accessible representative for guests, directing all guest comments and feedback to relevant departments.
• Resolving guest complaints to the guest’s satisfaction within your level of authority, ensuring these issues are feedback to the staff to ensure that these incidents aren’t repeated
• Upholding the company beliefs and Brand DNA at all times to maximize guest satisfaction. 

Qualification & Experiences:

• A minimum of 2 year’s experience in a similar role in a 5star luxury hotel/resort environment.
• Strong problem solving skills, ability to handle difficult situations and guests.
• Excellent English communication and interpersonal skills.
• Able to live in a remote location and appreciation for island lifestyle.
• Is able to work in any given shifts.
• Ability to work in a remote location of island life

Knowledge & Competencies

• Highly motivated and good interpersonal skills
• Easily adapt to unpredictable events and work under pressure
• Ability to remain calm during challenging situations.
• Pro-active and reliable
• Customer Focus
• Team Work