REPORTS TO: Associate Director of Wellbeing & Spiritual Care

• Provides professional treatments for any guest including but not limited to massage, facial treatments and body treatments and recommends further treatments to guest who address their concerns and preferences.
• Operate the Spa software system for spa reservations and all other Spa software functions
• Be knowledgeable of the Spa Menu and be able to describe spa treatments enthusiastically to guests and answer pertinent questions, to determine their needs and preferences.
• Up sell treatments and services without being trying to "hard sell".
• Handle and resolve guest complaints and notify spa management immediately
• Acts as role model for the resort's code of conduct and grooming & hygiene standards.
• Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned.
• Provide information to guests about the services offered in the Spa as well as the hotel.
• Produce all Spa reports as required by management.
• Process all charges in Spa Software program and ensure guests are billed accurately in Opera.
• Provide assistance to guests with the retail merchandise when necessary.

• Has one to two years of relevant experience in Spa.
• Possesses excellent English, math and psychometric abilities.
• Possesses aptitude and upward mobility.
• Technical education in physiotherapy is preferred or a registered massage or holistic therapist.
• Willing to provide treatments for male and female guests.