The Australian Embassy is seeking applications for a Consular and Passports Officer. At least one vacancy will be filled through this process, with suitable candidates' merit listed for future vacancies.

• Provide consular assistance to Australians and their family members in circumstances that include hospitalization, arrest, death, welfare issues, missing person cases, or crises, in accordance with DFAT’s Consular Services Charter. This includes in-person assistance to consular clients through prison and hospital visits.
• Manage and respond independently to consular enquiries, acting as the first point of contact and escalating complex cases to management.
• Liaise with Cambodian authorities and maintain networks with ministries, private organizations, and other missions within the region for consular and passport matters.
• Deliver efficient and secure passport and notarial services, including conducting client interviews and processing applications for Australian travel documents in line with legislation and procedures.
• Maintain accurate reporting and case management, updating consular and passport systems promptly.
• Handle administrative tasks, including fee accounting, passport stock control, statistics monitoring, and reconciliations.
• Provide advice to senior staff, act as on-call Consular and/or Passport Duty Officer when required and assist with the development and maintenance of the Embassy’s Crisis Action Plan.
• Perform other duties as directed by the supervisor. 

• Strong customer service skills, with the ability to provide compassionate and effective support to clients in challenging situations.
• Excellent communication skills in English (written and oral) for diverse contexts. Khmer language skills desirable.
• Ability to analyze information and produce clear, accurate reports, with attention to detail.
• Sound judgement and decision-making skills, including discretion and problem-solving under pressure.
• Demonstrated experience in applying legislation and policy in a client-focused environment.
• Ability to manage competing priorities, work independently, and collaborate effectively in a small team.
• Proficiency in Microsoft Office and capacity to learn specialised case management systems.
• Understanding of consular, passport, and protocol functions of an embassy.