The Manager, Transaction Banking, drives transaction banking for deposit, fee income, and digital banking. It is called as 2nd tier customer touch-points by working closely with relationship teams across segments (Commercial Banking, Small and Medium Enterprise, and Financial Institution).

Customer centricity and product matrix have been positioned to pitch clients and build clients’ sticky relationship via products & services capabilities, and right banking solutions.

• Strengthen and uplift overall customer relationships by providing banking transaction solutions.
• Collaborate and work closely with the relationship team for the execution of customer account plans for seizing cross-selling opportunities.
• Build relationships and engage with customers for transactional/operating accounts to grow CASA at a low cost of funds.
• Grow fee-based income and promote digital banking within business banking customers through offering product bundling and services – Payroll, S2Biz, Bills, Remittance, Trust, Escrow, etc.
• Work and engage with Sr.RM/RM/ARM to grow a customer base from new to bank (NTB) and strengthen relationships with existing customers (ETB) for maximizing overall relationship value, cross-selling, and business referrals.

• Bachelor’s degree in business management, economics, Finance and Banking, or other related fields.
• At least 4 years’ experience in a commercial bank.
• Extensive knowledge of transaction banking and customer relationship roles.
• Knowledge about banking products/services, digital banking within the business sector, as well as related banking processes.
• Good understanding of business sectors and operations.
• Strong sales pitching skills and customer management.
• Demonstrate understandable verbal and written communication skills.