Reports to: Category Manager

Indirect Report: Sales Manager

Level: Officer  

Sales Executives interact principally with potential existing channels through frequent visits, emails, telephone call to persuade them to open an account and purchase the company's products and services. 

• Foresee potential customers, contact them, prepare a visit, persuade them, open an account, place orders, and build a relationship with them. Report regularly on results and possible issues to management
• Monitor and reply to messages to customers, enquiries, and orders from multiple channels (social media, phone, message, and others)
• Actively sourcing new sales opportunities through visit, relationship
• Prepare quotation, contract and opening account form
• Special price, follow up order and other task that sales requested (Assisting for price update for month-end)
• Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products
• Keep clients up to date with company news
• Deal with customer complaints
• Getting a full understanding of the company's products of Bakery & Dairy and advising customers on suitable product selection based on their needs and specifications
• Assist sales team with basic marketing tasks.
• To ensure customer complaints and credit notes are handled promptly, efficiently and to ensure they are recorded in the appropriate manner.
• Following up on sales inquiries that potential customers make through social media, emails, and inbound calls.
• Other tasks assigned by category manager

• Have basic knowledge of baking products, or experience in bakery operation & production
• Sales experience in diary & bakery product is PLUS
• Strong written and oral communication skills are essential
• Strong computer skills and knowledge of the Microsoft Office suite is essential
• Exceptional customer service skills.
• Experience within a sale, logistics or supply chain support function.
• Positive, energetic, personable, professional