We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support & Back-Office Administrator. In this hybrid role, you will be a key player in ensuring customer satisfaction while also supporting the smooth and efficient operation of our back-office functions.

Customer Support:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Provide prompt, professional, and accurate responses to customer questions and concerns regarding business services.
• Actively listen to customer needs and effectively troubleshoot and resolve issues related to business.
• Build and maintain strong customer relationships through empathetic and personalized communication.
• Proactively identify and address potential customer concerns related to business.
• Gather and analyse customer feedback to improve business products and service offerings.
• Assist with the development and implementation of customer service strategies for business.

Administrative Support:

• Manage and maintain customer databases, ensuring data accuracy and integrity for business customers.
• Process customer orders, subscriptions, and returns efficiently and accurately for business services.
• Assist with the coordination and execution of administrative tasks, such as scheduling, filing, and correspondence related to business operations.
• Provide support to other departments as needed, such as business sales and accounting.

• Bachelor's degree or higher in a relevant field (e.g., Business Administration, Business Management).
• 2 years of experience in the related role.
• Interest and ability to thrive in a fast-paced environment with evolving responsibilities.
• Excellent public speaking and customer support skills.
• Ability to work independently and as part of a team.