- 3-5 years of experience in Banquet/Events & Catering and related Food & Beverage Service industry.
- A minimum of 1 year secretarial in food & beverage
- Ability to communicate in English with the guests.
- Computer literate.
- Good command in written and spoken English.
- A high School Diploma or equivalent.
- Computer skill (word, excel, power point, Email)
- MICROS System.
- Good Skills of Food and Beverage Service.
- Administrative of event report.
- Experience telephone sales with proven sales negotiation and closing skills.
- Speak with others using clear and professional language.
- Able to work under pressure.
- prepare and review written documents accurately and completely.
- Outstanding interpersonal skills and attention to detail
- Ability to handle multiple guests and operational demands with a high degree of professionalism. operation with time sensitive deadline.
- Good internal & external relationship.
- Proficient computer skills and knowledge.
- Ability to work a flexible schedule including night, weekend, and holidays.
Trust:
Keep promises, be trustworthy to your colleagues, and equally, must trust your colleagues, at all times.
Positivity:
Maintain a positive outlook in all circumstances, and have fun in the process!
Respect:
Treat people as you expect to be treated by others; You must value your colleagues views and embrace diversity.
Honesty:
Act with honesty, integrity and sincerity in all your actions, at all times.
Team work:
Be open with each other, support each other, and put team success ahead of personal success, and treat each other as ‘family’.
Excellence:
Strive to be the best, and embrace this approach at all times.
Responsibility:
Assume full responsibility for the outcome of your decisions, be it success or failture.
Communication:
Listen to each other’s opinions and messages, and share them coherently with colleagues, subordinates and management, in the interest of the company.
Health and Safety:
- Ensure that all potential and real Hazards are reported immediately and rectified
- Be fully conversant with all departmental fire, emergency and bomb procedures.
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel regulations by strict adherence to existing laws, statutes etc.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
- Use safe manual handling techniques and practice safe work habits following Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
To be fully conversant with:
- Hotel fire procedures
- Hotel security procedures
- Hotel Health and Safety policy and procedures
- Hotel IT and company intelligence protection regulation and its consequences
- Hotel Facilities and attractions
- Hotel standards of operation and departmental procedures
- Methods of accepted payment of the company
- Short and long term company marketing promotions.