Senior Officer, Dispute Resolution

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Senior Officer, Dispute Resolution

Amret Microfinance Institution Job location: Phnom Penh

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Job Overview
# Hiring1
Job TypePermanent Job
Exp. LevelSenior Executive/Officer
Job FunctionBanking / Financial Service
IndustryBanking / Financial Service
Preferred ApplicantLocal
Required LanguageEnglish
DeadlineAug 20, 2021
Responsibilities and Duties
  • Handle dispute cases based on clients’ dispute and problem resolution process;
  • Proactively resolve dispute cases such as failed, wrong amount, wrong receiver, duplicate transactions performed by Amret customers to/from other banks/partners;
  • Support Contact Centre Team and branch staff on complaint handling from customers or ask for information and supporting documents;
  • Report urgent cases if needed to be fixed/update to comply with internal policy and procedure;
  • Participate with internal team to develop/update/change dispute process for existing and new services;
  • Participate the investigation of reconciliation/dispute cases with team of Treasury/Digital channel and other related team to resolve it as soon as possible;
  • Produce customer dispute reports on daily/weekly/monthly/yearly basis;
  • Complete other tasks assigned from supervisor or line manager.
Qualifications and Skills
  • Bachelor’s degree in Finance/Banking or related fields;
  • Two years’ experience of customer services or Dispute handling process;
  • Experience in working MFI/Banking is an a plus;
  • Computer literacy (MS. Office, PowerPoint, e-mail, etc.);
  • Good English proficiency, both written and spoken, knowledge
How to Apply
NameAmret Microfinance Institution
TitleCompany
Phone Number012 992 132 / 070 700 123
Emailjobs@amret.com.kh
Address#80, Street 315, Sangkat Boeung Kak2, Khan Toul Kok, Phnom Penh, Cambodia.
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